11-12-2023 11:35 AM
Solved! See the answer below or view the solution in context.
14-12-2023 12:47 PM
11-12-2023 01:26 PM
Hi @usmaaumer.
Welcome to the community.
Have you tried logging in to your EE Perk account HERE?
Katie
11-12-2023 02:20 PM
Yes ,I can login with out problem but then it tell me on bottom of page that I need to revalidate using my work mail. When I try that using my NHS email that I used to register with perks originally , it says in red that this email is already registered.
11-12-2023 02:27 PM
Thanks for getting back to me @usmaaumer.
Are you aware if you have received an email to your registered email address?
Katie
11-12-2023 02:28 PM
I have just checked , there is nothing
11-12-2023 02:29 PM
When you log in does it allow you to generate a code @usmaaumer?
Katie
11-12-2023 02:32 PM
No, I shows this
11-12-2023 02:34 PM
And when I try to revalidate by clicking on message , it doesn't accept my work email and says that it's already registered.
11-12-2023 02:34 PM
Thanks for providing the screenshot @usmaaumer.
I have sent you a private message for more details.
Katie
13-12-2023 10:05 AM
Hi, I registered again. Got the message that I have been registered. But when I tried login I failed. I was using my personal email as login . Any way I tried couple of times but it didn't work. Also tried my work email. Then I tried to reset the password . I got the reset password email on my work email . I reset the password. Tried login again on login page using work email and new password but it didn't accept the new password and locked me out for 24 hours. I will try again this evening.