EE perk revalidation problem

[usmaaumer]

• I am being asked to revalidate the account as 24 months have passed but when I enter my NHS work email ,the message comes that this email is already registered. Please help

[Katie_B]

Hi @usmaaumer. 

Welcome to the community. 

Have you tried logging in to your EE Perk account HERE?

Katie

[usmaaumer]

Yes ,I can login with out problem but then it tell me on bottom of page that I need to revalidate using my work mail. When I try that using my NHS email that I used to register with perks originally , it says in red that this email is already registered.

[Katie_B]

Thanks for getting back to me @usmaaumer. 

Are you aware if you have received an email to your registered email address?

Katie

[usmaaumer]

I have just checked , there is nothing

[Katie_B]

When you log in does it allow you to generate a code @usmaaumer?

Katie

[usmaaumer]

No, I shows this 

 

[usmaaumer]

And when I try to revalidate by clicking on message , it doesn't accept my work email and says that it's already registered.

[Katie_B]

Thanks for providing the screenshot @usmaaumer. 

I have sent you a private message for more details. 

Katie

[usmaaumer]

Hi, I registered again. Got the message that I have been registered. But when I tried login I failed. I was using my personal email as login . Any way I tried couple of times but it didn't work. Also tried my work email. Then I tried to reset the password . I got the reset password email on my work email . I reset the password. Tried login again on login page using work email and new password but it didn't accept the new password and locked me out for 24 hours. I will try again this evening.