EE Perks unable to log in and password reset

[D258916A]

Hi

I registered for an EE perks account, I received the verification email on my work email. Since then it will not let me log in or reset password as email is never sent through.

can you please help?

[James_B]

Hi @D258916A,

Welcome to the EE Community. 🙂

Was your verification successful?

James

[D258916A]

Hi James 

when I clicked on the link on my work email it took me to the log in page and then said my details were incorrect, when I tried to re set my password it did not send an email to my account so I was going around in circles 

[James_B]

Hi @D258916A,

You may not able to reset your password until your verification is complete.

Are you entering the same email address and password you used to register?

James

[D258916A]

Hi James,

Yes I’m using the same email and password I used to

register. Is someone able to go into my account and see at what stage it is at, I was on the phone with three different people last night who gave me three different answers, none of them worked 

[James_B]

Have you seen a message saying your account is locked when trying to login at any point, @D258916A?

James

[D258916A]

No the message says the login details you provided are invalid in red

[James_B]

That message indicates that either the email address or password you have entered is incorrect, @D258916A.

Have you tried both your personal and work email addresses?

James

[D258916A]

Hi James

yes I’ve tried both my personal and work email addresses I have tried resetting the password and nothing is sent to my email, I have exhausted all avenues, is there not a way to re set it from your end? I’m struggling here which avenue to try next 

[James_B]

I've sent you a private message, @D258916A 

Please check your inbox and get back to me when you have a moment.

Thanks

James