Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Add-ons

DawSka
Visitor

‎14-12-2023 12:11 AM

I just joined the EE network, bought a SIM only with 4 add-ons. The guy in the store said I could choose add-ons on my account, but when I logged in, it turns out I already have selected add-ons, and not the ones I wanted, with no option to change them. How can I exchange them for the ones I want?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎14-12-2023 08:37 AM

Hi @DawSka 

I assume you have an all rounder or full works plan. The store should have asked you which add on you want becase you can only change them once every 30 days. 

Text PICK to 150.

https://ee.co.uk/inclusive-extras

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Leanne_T
EE Community Support Team
In response to Northerner

‎14-12-2023 09:18 AM

Hi @DawSka 

Thanks for coming here. 

If the inclusive extras are not the ones you selected in store, please call us on 150 and the team will see what they can do to get this sorted for you 🙂

Leanne.

0 Helpful