EE Perks password reset not working,

[Coventca]

I am an NHS worker.   I have just upgraded my mobile phone and need my EE Perks code. I am unable to log in or reset   NO email reset being sent to either of my email accounts 

[Christopher_G]

Hi and welcome to the community, @Coventca 

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

[Gmclea]

I am having the same issue. Created an account and tried to login and it kept saying my username was invalid. Tried a few times to login and then was locked out of account for 24 hours. Then tried to reset my password but never got any email despite trying multiple times. Today I finally got an email to reset the password but when I follow the link and attempt to change the password it says password can’t be changed at this time. Any ideas? 

[Christopher_G]

Hi @Gmclea 

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

[Becky19917]

I am having the same issue. Is this something that anyone has managed to resolve and if so, how.? 

kind regards

Becky 

[Leanne_T]

Hi @Becky19917 

Thanks for coming here. 

Have you tried requesting a password reset email? 

Did you register using the work or personal email? 

Leanne 🙂

[Coventca]

I have tried to reset my perks account today and it is still not working ! 

[Leanne_T]

Hi @Coventca 

Have you registered as a new customer not trying to log in? 

The account has been reset for you by the perk team today. 

Leanne.

[stick2urdayjob]

Hi,

I'm having the same issue. Have tried a couple of times to reset my password on the perks site. No email is being sent from the even though it says it has.

Thanks

[Katie_B]

Hi @stick2urdayjob. 

Welcome to the community.

Have you been able to check your spam/junk folders?

Katie