EE Perks password reset not working,

[Coventca]

I am an NHS worker.   I have just upgraded my mobile phone and need my EE Perks code. I am unable to log in or reset   NO email reset being sent to either of my email accounts 

[Derns18]

@Christopher_G 

hello,

I have responded to your message

Thanks 😃

[Christopher_G]

Thanks, @Derns18 

I've just replied to you. 🙂

Chris

[Stef1975]

Hi, I'm having the same issues - It's locked me out for 24hrs. It let me reset my password but I'm still can't log in.

Kind Regards,

Stef

[Katie_J]

Hi @Stef1975. 

Since your post yesterday evening have you been able to log in to your EE Perks account?

Katie

[Stef1975]

No, it's still locking me out. Thanks for getting back to me..

Sent from Outlook for Android<>

[James_B]

Hi @Stef1975,

Have 24 hours passed since your account was locked?

James

[Stef1975]

Many Thanks everyone! I've now managed to get in. 👍

[Leanne_T]

Thanks for coming back and letting us know @Stef1975 

Leanne 🙂

[fabio_Baptista]

I am also unable to reset my password.

I received an email to reset my password, but when I type a new password, it keeps saying, "We were unable to reset your password. Please try again."

Any idea why?

[Ali_A]

@fabio_Baptista 

Are you able to clear your browser cookies and cache, or an alternative browser at all? 

Ali