EE Perks Codes Not Working

[FB1234]

Hi.  I've used EE Perks for quite a few years but I've just tried to use a new code (well several really) and none of them work. Tried ringing on 150 but never can through despite waiting for nearly an hour. They don't answer........any advice please. Thanks

[Camsmith]

Hi I seem to be having this same problem and can’t find a solution. Is there a way to fix this? 

thanks 

[Katie_B]

Hello @Camsmith. 

Welcome to the community. 

Is this for an additional line on your account?

What plan are you selecting, does it show a discount in your basket?

Katie

[Camsmith]

Hi Katie 

this would be for an upgrade as i am due one.

I've tried the codes generated to me on all types of plans and every time I get the same outcome. the codes that i put in from EE perks just say invalid code.

thank

[Katie_B]

Thanks for getting back to me @Camsmith. 

Have you tried calling 150 and upgrading over the phone with your discount code?

Katie

[Camsmith]

When I've tried calling 150 I've just been on hold for over 1 hour and not been able to get in touch.

[Katie_B]

I am sorry to hear that @Camsmith.

As soon as an agent is available you will be connected. 

I would recommend giving us a call and seeing they can apply this for you. If it still shows as an invalid code please come back here and let me know so I can investigate further for you. 

Katie