EE Perks Codes Not Working

[FB1234]

Hi.  I've used EE Perks for quite a few years but I've just tried to use a new code (well several really) and none of them work. Tried ringing on 150 but never can through despite waiting for nearly an hour. They don't answer........any advice please. Thanks

[Ankit]

Hi @Jon_K 

Error message i get when trying to buy sim only 12 month plan is "Sorry, that voucher’s not valid".

This morning I generated another code and still getting same error message.

Thank you,

Ankit

[Jon_K]

Thanks @Ankit.

Does the plan that you're selecting already have a discount on?

Jon

[Ankit]

No thank you @Jon_K 

I was looking at plan 'Essential SIM 25GB 12m' which I believe is not discounted (£23 per month / 12month contract).

Regards,

Ankit

[Jon_K]

Thanks @Ankit.

Is this for a brand new line, and upgrade, or an additional line?

Jon

[Ankit]

It’s a new line.

Thanks,

Ankit

[Leanne_T]

Hi @Ankit

Did you get the codes from the Perk Portal or a third party site? 

Leanne.

[Ankit]

Hi @Leanne_T 

It’s from EE’s perk portal.

Thanks,

Ankit

[Leanne_T]

Great thanks @Ankit

In this case, please call us on 0800 956 6000 and the team will get this looked into for you.

Leanne.

[Ankit]

Sure, thank you 

[Leanne_T]

No problem @Ankit

Leanne.