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Data add on - how can I make sure it’s removed?

Sam3001
Explorer

‎21-09-2022 06:26 AM

I have removed a recurring 2Gb data add on, on my ee app it has been removed but still shows my monthly bill with the extra cost and the data it says I have left now that the month has refreshed still says I have an extra 2Gb data. How can I make sure I will not be charged for extra data this month? I removed this add on before the month refreshed.

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎21-09-2022 07:21 AM

@Sam3001    You need to call customer services to have this double checked . 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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