Cannot see my inclusive extras

[ollyrneal]

Hiya,

for some reason i cannot see my inclusive extras, if i try to view them from my EE app nothing loads and it says, 'something went wrong, please try again later' and if i try from  a web browers the page loads but nothing shows up on it. I'm going away in a week and hope to get it sorted before then because i'd like to change to the free EU roaming before then.

thank you.

[Chris_B]

@ollyrneal  Try clearing your device cache/web browser history and cookies and try again.   

[ollyrneal]

Hiya. 

unfortunately this didn’t work. I’ve tried on my phone, iPad and home PC. The iPad and phone just says something went wrong and the pc loads the pages but there’s no inclusive extras on it. 

[ollyrneal]

 

 

[Leanne_T]

Hi @ollyrneal 

Thanks for coming here. 

To get your My EE account looked into and the inclusive extra changed before travelling, please call us on 150 and the team will be happy to help 🙂

Leanne.