Can't activate Discovery +

[RichWebb]

I get told I am eligible, then when I try to activate I get error WB402. Long live chat with BT and they couldn't help. Any ideas?

[Cymru01]

 I was on the phone with BT technical department (Newcastle) on Monday (18/9) & they said it must be a problem with Discovery so the where getting in contact with Discovery for me but I have had no reply since!  

[RichWebb]

I've been at this for over two months now (not my job). I've spoken to EE, BT and Discovery, each of which eventually told me I needed to speak to one of the others. The truth is that none of them know why this is happening. Still happy to take your money though.

[Cymru01]

Anyone had this problem solved yet?

[Christopher_G]

Hi @Cymru01 

I'm sure this has probably been checked already, but could you just double check your number is linked to discovery+ here please?

Chris

[Cymru01]

I have tried this & everything possible for weeks with no success, if it doesn’t work by the 12th I am cancelling my sim only & broadband.

[Cymru01]

Still no fix to this shambles! 14th August it was first reported on this forum! 

[LiverpoolOne]

Pretty sure this should fall under breach of contract as the service is not being delivered.

At some point EE needs a universal fix for ALL customers or an opportunity to end the contract without penalty in order to seek alternate arrangements.

Mine is working but it isn’t good enough that this supposed simple transition from BT Sport to Discovery+ has been such a headache for so many people. I hope EE have the decency to recognise the hassle this is causing people and offer some sort of discount or credit for your trouble.

[RichWebb]

Yay! I got another badge for marking a post as helpful. But I don't want a badge, do I? I'm not 5. I want the service I pay for to work. Maybe put some of the badge department on that, EE.

[andigalls]

Same for me, first issue for me was 19th July, still today (20/11/23) no access to a benefit i am entitled too. EE is an absolute shambles. Passed responsibility to Discovery+ and BT. Since discovered this morning after speaking to D+ advisor that it has NEVER been properly set up from EE side. on to customer support now again to try and resolve. Complained to ombudsman and even they couldn't help. EE wrote apology and credited £75. All great but doesn't even cover 1 months contract payment and STILL cannot watch TNT sports. Been with EE since one 2 one / T-Mobile and EE days and it is in the worst state i have known. As other have said, happy to take my £120+ per month but when issue arises, "not our problem mate". 

Will be leaving EE at end of contract, which will have a detrimental effect on phone coverage but will absolutely not be staying with EE when my contract expires next year.

[SteveBDF]

My blood is boiling reading this thread. I've been through all the same nonsense that you all have been through with no joy at all. 

EE - what are you doing about this? When will I be able to enjoy the services that I'm paying for?