Can't activate Discovery +

[RichWebb]

I get told I am eligible, then when I try to activate I get error WB402. Long live chat with BT and they couldn't help. Any ideas?

[RichWebb]

LiverpoolOne, would you mind telling me how you fixed the issue your end so I can try what you did?

[LiverpoolOne]

I hope they sort it for you soon mate I really do.

If you have access to a Windows computer it might be worth a try on that text link once more if you haven’t already as that is how mine finally relented. No joy on several iPhones or iPads which makes me wonder if that’s more than a coincidence with both being Apple products.

[RichWebb]

Ah ok thanks for that - I've not touched a Windows computer in well over a decade but I must know someone who's got one!

[RichWebb]

But I note that they've stopped replying since I said I wasn't going to call 150 - you're the only one helping! Thanks mate.

[LiverpoolOne]

Worth a try mate but I may be clutching at straws, all I know is it worked for me

[LiverpoolOne]

No problem - I’m glad mine is fixed but I’m really annoyed that others are still having to go through this hassle

[Leanne_T]

Let us know if this works for you @RichWebb 

If you get the same message this will need reported to our technical support team to be fully investigated. 

I am sorry the community support team have no account access to get this resolved for you. 

Leanne.

[RichWebb]

It's already been investigated. And no one knew what the problem was. I was told to talk to BT. Who told me to talk to Discovery. Who told me to talk to EE.

[Leanne_T]

I understand @RichWebb 

Please try the suggestions from @LiverpoolOne and let me know how it goes. 

Leanne.

[LiverpoolOne]

Any joy Rich?