Can someone help shed some light on adding accessories to account

[DanH1989]

Hi Community

Im just hoping someone could possibly shed some light on adding accessories to account on the pay monthly option?  

I have 2 phone contracts with EE I joined them in November 2022, I have average credit score, it's certainly not terrible ( I have 2 iPhone 14 pro max phones) after a couple of months of being a customer I bought my partner an old switch through EE for £10 upfront then paying the rest monthly. At the time it said online that I could have up to 4 accessories on my account I assume the old switch has used one of those slots. 

So today my old Xbox went faulty, I thought to myself well why not just get one through EE as it offered me pay monthly at the time, so what I can't understand is why all of a sudden every item in the accessories shop is now requiring a full upfront payment... 

Can anyone shed some light as to why this might be. I tried to talk to EE about it but they couldn't tell me a reason why because apparently the person on the phone didn't know why it was either. 

I've now been with them 7 months, never missed a payment. Pay by direct debit also. 

It also says at the bottom of the order page that if you have been a customer for 6 months then pay monthly would be available also. So I guess I'm just looking to see if anyone has had a similar experience or could shed light on why paying monthly could have been removed from my account. 

Thanks everyone

Dan

[Northerner · Accepted solution]

Hi @DanH1989 

The deal is subject to credit status. This takes into account any accessories and mobile commitments already on your account. 

Youll have to try again in 3 months. 

Thanks 

[George276]

To whom it may concern 

Once approved, how long before it is send out to home address ? 

[Leanne_T]

Hi @George276 

The EE Shop will show an estimated delivery time for the accessory you order. 

Once this has been dispatched, DPD will be in touch to arrange delivery 🙂

Leanne.

[KieranBryan07]

Hiya mate, just wondering did they deal every come back to pay monthly? Same thing just happened to me an Xbox deal £21 a month was on website a few days ago now only letting me pay full price, how long did it take to come back? Thank you 

[Christopher_G]

Hi @KieranBryan07 

Is it the Xbox Series S or Xbox Series X that you're looking to order?
Chris