Hi Community
Im just hoping someone could possibly shed some light on adding accessories to account on the pay monthly option?
I have 2 phone contracts with EE I joined them in November 2022, I have average credit score, it's certainly not terrible ( I have 2 iPhone 14 pro max phones) after a couple of months of being a customer I bought my partner an old switch through EE for £10 upfront then paying the rest monthly. At the time it said online that I could have up to 4 accessories on my account I assume the old switch has used one of those slots.
So today my old Xbox went faulty, I thought to myself well why not just get one through EE as it offered me pay monthly at the time, so what I can't understand is why all of a sudden every item in the accessories shop is now requiring a full upfront payment...
Can anyone shed some light as to why this might be. I tried to talk to EE about it but they couldn't tell me a reason why because apparently the person on the phone didn't know why it was either.
I've now been with them 7 months, never missed a payment. Pay by direct debit also.
It also says at the bottom of the order page that if you have been a customer for 6 months then pay monthly would be available also. So I guess I'm just looking to see if anyone has had a similar experience or could shed light on why paying monthly could have been removed from my account.
Thanks everyone
Dan
