@Sarah_9982 : What are you trying to buy? As a new cust you can buy some things but not others.
If you want to order a mobile phone or SIM contract, don't login to your MyEE before going to the EE Shop. It expects you to already have an EE mobile phone or SIM contract.
You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a 
