CUSTOMER LOYALTY DISCOUNT 🤔

[Rhonnie123]

Just a query, but.... what has happened to the loyal customer discount?

I upgraded expecting the £10.00 discount to be applied. I am not too sure what is happening.

The price of the upgrade is now much more than I was expecting. The upgrade system and process is not very clear. I am dyslexic and find the process quite confusing at the best of times.

There is no support from EE,  for customers with Dyslexia.

[Rhonnie123]

I had the same problem with EE stating that the loyalty discount was never an option. I am somewhat disappointed with EE as I am I migrated from T mobile customer for many years.

[Leanne_T]

Hi @Rhonnie123 

Thanks for coming to the community. 

Have you completed the upgrade? 

Is the plan you have selected already on offer or discounted? 

Speak soon 🙂

Leanne.

[Lawsonator]

You get 14 days to cancel. Next time, use RWG mobile. They run on EE and are cheaper