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BritBox

Adele70
Explorer

‎06-03-2023 07:04 PM

I have recently swapped my inclusive addon to Britbox.  After 2 weeks and no notification on how to access it I contacted EE this evening.  I spent two hours messaging back and forth as it would not let me create a Britbox account with the link I was given.

After the 2 hours I was told it was a Britbox problem and to message them which I did to be told in less than 2 minutes that Britbox are no longer accepting the EE addon now they have merged with ITVX........................

Can I therefore ask why this is still being offered with my package when it is absolutely no use?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎07-03-2023 07:48 AM

Hi @Adele70 

Welcome to the community.

Customers who had taken out a Smart Plan before 7th July 2021 should still be able to add Britbox as an inclusive extra. When did you start your plan?

Chris

0 Helpful
Adele70
Explorer

‎07-03-2023 01:15 PM

Hi Chris

I started my phone contract in June 2021.  Britbox is refusing to add new accounts? 

0 Helpful
Christopher_G
EE Community Support Team
In response to Adele70

‎07-03-2023 01:37 PM

OK, thanks @Adele70 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

0 Helpful