Blue light discount on Perks

[Andy2999]

Hi I am a new customer and trying hard to resolve the issue of adding my discount to my plan using my Blue light card, it keeps getting knocked back as a photo id or an valid work email address. I have now managed to get a code but where do I input this??. 

Could someone please help me out, the shop didn't really help at all. Thanks 

Andy

[Andy2999]

Hi there .i am having similar problems with claiming and getting my validation for my Bluelight card for emergency services for my recent phone contract, it keeps coming back as failed 4 attempts and the shop said just keep trying even after they spoke with one of yourselves via telephone. could you help please.

Andrew

[Northerner]

Hi @Andy2999 

You can only add a code to a new or renewing contract. You add it on the sales page. 

Thanks 

[Andy2999 · Accepted solution]

The manager of the shop says it is now done using ee perks afterwards
Yet it is extremely hard to get it done and keeps failing to validate photos or ids.
Not a happy customer 1 week in to the contract.
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[Andy2999]

Hi Katie B

could you please contact me as i am also having problems getting my bluelight discount applied to my ee account or perks.

Much appreciated

Andy

[Katie_B]

Hello @Andy2999. 

Welcome to the community. 

Please give us a call on 150 and a member of our customer care team who have account access will be able to help further. 

Katie 🙂

[Andy2999]

Thankyou this seems to be correct, i spent 30 mins on the phone to EE  and although the back office of EE are supposedly dealing with it for me, but as of yet I have still not received an email or clarification of this , so to be honest I don't hold much hope. They blame the shop and the shop quoted 'it is done after sales through EE perks' Not very happy with the service so far. 

Thankyou for your help though.