Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 77007 Views
  • 59 replies
  • 128 Helpful

Upgrade with friends and family

I’m trying to upgrade my phone with a friends and family code but it’s not working, the dude on the phone was complete and utterly useless and couldn’t tell me why it wasn’t working? Managed to apply it but it took my early upgrade discount off has a...

EE Perks NHs

Hello I cannot remember my password for EE Perks and I have tried for days to reset the password but I am not receiving the email and I have checked my junk.  I have tried sending it to a different email address and I am not receiving that either.  I...

EE perks deactivated

Hello, my EE perks account has been deactivated as I did not respond in the allocated timeframe. Can someone please help?  Thank you.   

EE perks login issues

Hi,I am an nhs worker and had an ee perks account. I am now due an upgrade and I have just tried to login to my ee perks account and even tried resetting the password and I am unable. 

EE Perks password reset

Hello,I am having trouble resetting my EE Perks password. I have requested a reset link to my work email address but this doesn't come through. I've checked my spam etc but it has not arrived. I have received a reset link to this email address before...

LDAVIE8 by Contributor
  • 444 Views
  • 5 replies
  • 0 Helpful

Advent calendar.

Where is it? You asked for a load of permissions and I’ve received nothing. What a con. 

dpirie76 by Investigator
  • 1282 Views
  • 30 replies
  • 6 Helpful

PS5 Bundle

Hi can you tell me why I can't add the PS5 Bundle to my account. I've tried calling the sales team but they say as it is online they are unable to help. Many thanks 

Jen135 by Investigator
  • 554 Views
  • 8 replies
  • 3 Helpful

Pre pad card

I purchased 2 new phones for myself and my husband with pre paid card offer on 22/11/22, I contacted ee on 06/12/22, I was advised I would be notified between 15-30 days, I am still waiting to hear, no one seems to be able to help.This is very disapp...

Cashback

Hello  I recently upgraded my phone and there was a £120 cashback deal and I just wondered how/when I'd receive this? Order no- xkoxxxxxxxxx Thanks in advance, Hannah  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Hl235 by Visitor
  • 299 Views
  • 1 replies
  • 1 Helpful

BT sports app

Morning,  Is anyone else having a problem with their BT sports app. Mine is saying I don’t have an active subscription but I have it as a smart benefit on my mobile plan. The error code is IDOO3. Can anyone help pls. john