Beats with 24 month Apple Music offer doesn’t work

[Smithy79]

I ordered Beats Studio Buds + with 24 month free Apple Music and data pass. I received the buds, no additional vouchers or paper work, so I expected the Apple Music to be applied automatically, but it wasn't.

I contacted EE who tried to reset and apply the offer as I had Apple Music previously as an add on for my account. No matter how many attempts by different agents this wasn’t possible. The conclusion finally came to the offer was being provided by Apple as part of the beats being their product. I was advised to contact Apple who informed me they have no such offers in place or agreements with EE for Beats Studio Buds + with 24 months of free Apple Music.

As it stands, I have not being provided with what EE is advertising. Buyers beware. 

[Chris_B]

@Smithy79   The offer is on EEs web page for this product.  Have you had confirmation from any EE agent that they have seen the offer on their website?  Including the 24 month music pass.   

 

[Smithy79]

They can see it, but the redemption process to receive the 24 months free music isn’t clear to the agents. As advised I’m currently waiting for the 14 day cooling off period to see whether I get the offer as described.

[TimsterPT]

Was this actually resolved? I have just ordered this. I have received my Beats but no activation code has come through yet either 

[Smithy79]

Took over 1 month to resolve. Only resolved through complaint. However, my resolution is only a sticky plaster fix. The correct solution/process was never identified, even through multiple agents and departments. I’ve got Apple Music…. for now 

[BarBluemoon]

Hi there, was this situation ever resolved? I have just received the Beats Pro with no sub to Apple Music? They contract says 24 month apple pass? any thoughts would be welcome?

[Christopher_G]

Hi @BarBluemoon 

Welcome to the community.

You should receive a text message from us with a link to redeem your Apple Music offer. If you haven't received it within 14 days, I recommend speaking with our Customer Support team.

Chris

[BarBluemoon]

Thanks Chris, I appreciate you coming back to me. 

[Leanne_T]

Let us know how you get on @BarBluemoon 

Have a great day 🙂

Leanne. 

[BarBluemoon]

Hey Leanne_T Still haven't received a text. I think the journey for the customer and expectations needs to be spelt out better.

Best