Add to plan no monthly charge

[Frankiejordan_]

Hi, I finished my add to plan a little while ago but now it won’t let me add anything else. When I try to, it says that there is no customer monthly charge left. I spoke to multiple advisors and they’ve told me I should be able to add a product and my limit is £30 a month, which I haven’t exceeded with the items I’ve tried to add. 

[Chris_B]

@Frankiejordan_  Are you under 17 months still of your contract starting ?   If you over 17 months you can not purchase from the add to plan. 

[Frankiejordan_]

No, I’m only about 8 months into a 24 month contract. I’ve had previous contracts though so I know I’m eligible, as well as it being confirmed over the phone. 

[Leanne_T]

Hi there @Frankiejordan_ 

Thanks for coming to the community. 

Which add to plan device or accessory are you looking to order? 

Could our mobile guides on 150 add this for you when you called? 

Leanne.

[Frankiejordan_]

I was looking to add either a graphics card or a PlayStation 5, which I was told that I couldn’t over the phone as the items were too expensive and they normally only do accessories. 

[Leanne_T · Accepted solution]

Thanks @Frankiejordan_ 

If you are getting an error and the team are unable to add this for you, we would need to get the account looked into to see what could be causing this for you. 

To do this, please get back in touch with our technical support guides on 150 and they can run troubleshooting on your EE account, if needed the team can raise a support ticket for further investigations.

Thanks 🙂

Leanne.