Apple TV+ link in text message to activate doesnt work

frederickbrown
Investigator
Investigator

‎26-12-2023 12:03 PM

I've recently added the 6 monthly free trial on Apple TV+. I received a text with a link to activate this however the link just redirects me to the https://tv.apple.com/gb instead.

Using an Android and tried the link on a PC with the same failed results.

8 REPLIES 8
awilson82
Visitor

‎26-12-2023 05:11 PM

Same as above. My subscriptions say the trail is active but the link just takes me through to Apple TV with the same redirect. I'd be interested to know if anyone else has fixed this. Called 150 but obviously closed over the Xmas break.

0 Helpful
ER36
Visitor

‎26-12-2023 08:34 PM

I'm having the exact same problem! 

0 Helpful
Leanne_T
EE Community Support Team

‎27-12-2023 08:20 AM

Morning @frederickbrown @awilson82 @ER36 

Thanks for coming to the community. 

Have you had the free trial previously?

Do you already have Apple TV+ active with Apple? 

Leanne 🙂

0 Helpful
frederickbrown
Investigator
Investigator
In response to Leanne_T

‎27-12-2023 09:10 AM

Hi Leanne,

No I haven't had a free trial previously nor have a active Apple TV+ account.

 

0 Helpful
Leanne_T
EE Community Support Team
In response to frederickbrown

‎27-12-2023 09:20 AM

Thanks @frederickbrown 

Does the Apple TV+ add on show in your EE app? 

Leanne.

0 Helpful
frederickbrown
Investigator
Investigator
In response to Leanne_T

‎27-12-2023 09:22 AM

Yes it does

0 Helpful
Leanne_T
EE Community Support Team
In response to frederickbrown

‎27-12-2023 09:46 AM

Thanks @frederickbrown 

In this case, please call us on 150 and our tech guides will get this looked into for you. 

Leanne 🙂

0 Helpful
Brawlsadford
Visitor

‎27-12-2023 05:11 PM

I had the same problem but was on WiFi with both phone and pc. The link worked when I switched off WiFi, connected to 4g instead, rebooted my phone, then followed the link.