Adding number to existing account + christmas offer

JAY0932
Investigator
Investigator

‎25-01-2023 09:00 AM

Just ordered a new sim for the 70gb offer. If I add that new number to an existing EE account instead of making a new one, will I still be eligible for the offer? I used to be with EE a year ago and am now returning, so I just used that account. Thanks. 

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4 REPLIES 4
Christopher_G
EE Community Support Team

‎25-01-2023 11:12 AM

Hi @JAY0932

Welcome to the community.

Have you already ordered the SIM on an existing, live account? 

Chris

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JAY0932
Investigator
Investigator
In response to Christopher_G

‎25-01-2023 11:32 AM

I ordered the sim on a new account and received it yesterday, but I registered the number to another existing account.

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Christopher_G
EE Community Support Team
In response to JAY0932

‎25-01-2023 12:13 PM

I'm not sure what you mean, @JAY0932. I think it's probably best to speak to our Mobile Care team so they can check the accounts and try to make sure that you get the offer you signed up for with the correct number.

Chris

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XRaySpeX
EE Community Star
EE Community Star

‎25-01-2023 01:16 PM

Is the new SIM on PAYG? Is the existing a/c on contract? If so, you can't mix them.

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