cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Add-ons page not working and unable to buy roaming package

ItsNotRealNeil
Valued Contributor
Valued Contributor

I am in Belgium currently and need to buy an EU roaming addon for my pay-as-you go monthly package. When I go to the page on my account it’s saying the page isn’t working, and has been saying this since yesterday.

Is there an alternative way of buying the roaming addon or can someone advise when the site will be fixed?

30 REPLIES 30
Chris_B
EE Community Star
EE Community Star

@ItsNotRealNeil  Is that via online or via the EE app ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Happens on both and my wife is having the same problem.

James_B
EE Community Manager
EE Community Manager

Hi @ItsNotRealNeil,

Have you tried the text service?

For the daily add-on, text ROAMEU1D to 150 or for a seven day add-on text ROAMEU7D to 150.

James

XRaySpeX
EE Community Star
EE Community Star

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Text service does nothing, when I text ROAMEU7D it just sends the list of possible text commands and ROAMEU7D is not one of them.

if I text RO Belgium, I get a message saying ‘Good news you can now use your pack in the uk and roaming in the EU for no extra charge’. It seems like something is messed up at EE…

Yes received the message and the Roam like home pack is exactly what I’m trying to buy, but ithe roaming pages on the site don’t work. It looks like the App is not working now either, it’s just says ‘Sorry we’re having problems showing you this page’ when I open it.

 

ItsNotRealNeil
Valued Contributor
Valued Contributor

I have the same problem, the page doesn’t work,

Christopher_G
EE Community Support Team

Hi @ItsNotRealNeil 

Is the roam abroad add-on showing in your active add-ons in your EE Online account?
Chris

I ended up calling customer support and they added it to our accounts manually, so all working now. The page remains broken though so hopefully they fix it soon.