Billing for Full Works package

[TrevorNa]

I joined EE from BT last month. I arranged the Full Works package over the phone at an introductory offer of £25 a month from 3 months. My bill received yesterday shows a Full Works charge of £80 plus an unknown additional charge I know nothing about.

• The bill is incorrect. For example I have an earlier EE e mail confirming Netflhx activated fir £0.00. I should only be paying £25 a month on top of my standard broadband and phone add on for calls anytime.

[Northerner]

Hi @TrevorNa 

Your bill should show a breakdown. 

If you're unsure then you'll need to speak to EE CS on 150.

Thanks 

[TrevorNa]

Thanks Northerner

The bill is indeed broken down including a Netflix charge where I have a previous e mail confirming £0.00

I'll have to speak to someone I think