Add-ons page not working and unable to buy roaming package

[ItsNotRealNeil]

I am in Belgium currently and need to buy an EU roaming addon for my pay-as-you go monthly package. When I go to the page on my account it’s saying the page isn’t working, and has been saying this since yesterday.

Is there an alternative way of buying the roaming addon or can someone advise when the site will be fixed?

[Chris_B]

@ItsNotRealNeil  Is that via online or via the EE app ? 

[ItsNotRealNeil]

Happens on both and my wife is having the same problem.

[James_B]

Hi @ItsNotRealNeil,

Have you tried the text service?

For the daily add-on, text ROAMEU1D to 150 or for a seven day add-on text ROAMEU7D to 150.

James

[XRaySpeX]

Did you receive a msg upon arrival telling you about the charges for roaming in EU on PAYG? Did you buy 1 of the "Roam Like Home" add-ons to be able to use your UK pack allowances there?

[ItsNotRealNeil]

Text service does nothing, when I text ROAMEU7D it just sends the list of possible text commands and ROAMEU7D is not one of them.

if I text RO Belgium, I get a message saying ‘Good news you can now use your pack in the uk and roaming in the EU for no extra charge’. It seems like something is messed up at EE…

[ItsNotRealNeil]

Yes received the message and the Roam like home pack is exactly what I’m trying to buy, but ithe roaming pages on the site don’t work. It looks like the App is not working now either, it’s just says ‘Sorry we’re having problems showing you this page’ when I open it.

[ItsNotRealNeil]

I have the same problem, the page doesn’t work,

[Christopher_G]

Hi @ItsNotRealNeil 

Is the roam abroad add-on showing in your active add-ons in your EE Online account?
Chris

[ItsNotRealNeil]

I ended up calling customer support and they added it to our accounts manually, so all working now. The page remains broken though so hopefully they fix it soon.