6 month Apple Arcade text link not working

[gavinprice02]

Hi.

I’ve just requested 6 months free of Apple Arcade through the EE app. I have then received a message from EE with a link to activate on the App Store but when I click the link it says it cannot connect to the App Store.

Is there anyone who can help me please?

thanks

[Leanne_T]

Hi @gavinprice02 

Thanks for coming here. 

Are you using mobile data or connected to WiFi? 

Can you access the App store on your device? 

Leanne 🙂

[gavinprice02]

Hi 

I’ve tried both on WiFi and on cellular data. I can access the App Store normally through the app but when I click the link in the text from EE it just says can’t connect.

kind regards.

[Leanne_T]

Thanks @gavinprice02 

Can you try and open the link in a different web browser, does the same happen? 

Leanne.

[gavinprice02]

Hi

I've tried in Chrome and it comes up with this

But my iOS is up to date on 17.4.1 and when I try Firefox it comes up with the same can’t connect message

What can I try next?

kind regards 

Gavin 

[Christopher_G]

OK, thanks @gavinprice02 

If you speak to our Mobile Care team on 150, they'll do their best to help you with this.

Chris