6 month Apple Arcade text link not working

[gavinprice02]

Hi.

I’ve just requested 6 months free of Apple Arcade through the EE app. I have then received a message from EE with a link to activate on the App Store but when I click the link it says it cannot connect to the App Store.

Is there anyone who can help me please?

thanks

[Leanne_T]

Hi @gavinprice02 

Thanks for coming here. 

Are you using mobile data or connected to WiFi? 

Can you access the App store on your device? 

Leanne 🙂

[gavinprice02]

Hi 

I’ve tried both on WiFi and on cellular data. I can access the App Store normally through the app but when I click the link in the text from EE it just says can’t connect.

kind regards.

[Leanne_T]

Thanks @gavinprice02 

Can you try and open the link in a different web browser, does the same happen? 

Leanne.

[gavinprice02]

Hi

I've tried in Chrome and it comes up with this

But my iOS is up to date on 17.4.1 and when I try Firefox it comes up with the same can’t connect message

What can I try next?

kind regards 

Gavin 

[Christopher_G]

OK, thanks @gavinprice02 

If you speak to our Mobile Care team on 150, they'll do their best to help you with this.

Chris

[Kingarthur64]

Christopher G, did you ever get to the bottom of this problem as I have exactly the same issue. Thanks

[Lesley_W]

Hi @Kingarthur64 

Thanks for coming to our community.

Have you also tried the link in other browsers to see if it makes a difference?

Lesley

[Kingarthur64 · Accepted solution]

Hi, I found another solution online that worked from another user who had same problem. It involves changing the incorrect link string sent by EE that doesn’t work. You have to change the word ‘NULL’ in the link to ‘&id=‘Once I had done that all went through fine. ThanksKeith

Sent from Sky Yahoo Mail for iPhone

[Lesley_W]

Amazing, so pleased you are sorted @Kingarthur64 

Thanks for taking the time to pop back and let me know.

Lesley