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6 months free apple tv+ (signed in but asking me to pay)

Gr3yk1d
Investigator
Investigator

‎16-12-2023 12:21 AM

Does anyone else have any issues with using apple tv on their mobile? I have a Samsung and I have 6 months free apple tv. Now I can't seem to get anything to work unless I pay the monthly subscription? I've been sent a link from EE which takes me to apple tv, I've signed in but no luck. Any advice?? 

15 REPLIES 15
Christopher_G
EE Community Support Team
In response to Jblewett

‎29-12-2023 08:00 AM

Hi @Jblewett 

Thanks for trying that. Yes, this is available to Android users too. Have you had use of a free Apple TV+ subscription through EE before?

Chris

0 Helpful
Jblewett
Investigator
Investigator
In response to Christopher_G

‎02-01-2024 03:26 AM

No. The code I received from EE just doesn't work because it won't recognise my number for some reason.

Never had the offer before 

0 Helpful
James_B
EE Community Support Team
In response to Jblewett

‎02-01-2024 07:56 AM

Have you tried activating the offer over mobile data, rather than WiFi, @Jblewett?

James

0 Helpful
Lanky13
Visitor

‎02-01-2024 08:41 PM

I am having this same issue. Has it been fixed?

0 Helpful
Leanne_T
EE Community Support Team
In response to Lanky13

‎03-01-2024 08:23 AM

Hi @Lanky13 

Have you previously had the offer for the same number? 

Did you get a link from EE to get set up?

Leanne 🙂

0 Helpful
nothingmatters
Contributor
Contributor

‎04-01-2024 02:29 PM

For anyone watching this thread, I posted the solution here: https://community.ee.co.uk/t5/Offers-Add-ons/When-I-click-the-link-for-Apple-TV-trial-the-app-says-i...

You can edit the URL so it works, without having to go through customer support.

0 Helpful