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Confused by text saying my discount has been removed.

mhumphries42
Contributor
Contributor

‎03-01-2024 02:01 PM

Yesterday I called to do an upgrade, and the friendly guy gave me a 10% discount as I had multiple lines and it will show on my next bill. 

Now I've just set my brew device up, I get a text saying it has been removed before I get the bill, because I upgraded. The discount was FOR the upgrade. 

What? 

What's the deal here? Surely this has to be false advertising of some sort? I even have the paperwork to show the 10% will apply on the next bill. 

 

0 Helpful
3 REPLIES 3
BrendonH
Community Hero
Community Hero

‎03-01-2024 02:56 PM

Who called you?

Was it EE? I personally never do business with anyone who calls me. I just explain i will call the company myself.

It sounds like you may have been called by a third party authorised seller. These people tend to do anything just to get the sale as they are required for their commission.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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mhumphries42
Contributor
Contributor
In response to BrendonH

‎03-01-2024 05:10 PM

No one called me. I called EE after I made a purchase through their online store. 

0 Helpful
Christopher_G
EE Community Support Team
In response to mhumphries42

‎03-01-2024 06:52 PM

Hi @mhumphries42 

Welcome to the community.

If you have a chat with our Mobile Care team, they'll be able to check your account.

Chris

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