6 months free apple tv+ (signed in but asking me to pay)

[Gr3yk1d]

Does anyone else have any issues with using apple tv on their mobile? I have a Samsung and I have 6 months free apple tv. Now I can't seem to get anything to work unless I pay the monthly subscription? I've been sent a link from EE which takes me to apple tv, I've signed in but no luck. Any advice?? 

[Christopher_G]

Hi @Gr3yk1d 

Welcome to the community.

Have you ever been able to access it? What happens when you sign in after clicking the link?
Chris

[Gr3yk1d]

Hi, once I've signed in it will still ask me to subscribe and get a 7 day trial.

[Christopher_G]

Have you had a free trial Apple TV+ service through EE before, @Gr3yk1d?

Chris

[Gr3yk1d]

Nope, I started the "benefit" yesterday 

[Christopher_G]

OK, thanks @Gr3yk1d 

I recommend speaking to our Mobile Care team so they can look into this for you.

Chris

[Jblewett]

I have the same problem. Did you find out the answer?

[Leanne_T]

Hi @Jblewett 

Did you text TV PLUS to 150? 

If so, does the free Apple TV+ add on show in your EE app? 

Leanne 🙂

[Jblewett]

Yes I do @Leanne_T 

I have an android device so am trying to access and register using a browser but it won't let me. I spoke with technical support and they told me it's for IoS devices only but that's not what it says on your website. Am very confused now

JB

[Jblewett]

@Leanne_T  Just to confirm. I did the actions you say, I text TVPLUS to 150 and received an activation link which just redirected me to Apple's primary home page and presented a 7 day free trial offer. There's nowhere to complete the EE 6 months offer. 

I have the add on showing on my EE app. I am using an android device so am trying to sign up using a browser which,  according to the EE pages is acceptable.

https://ee.co.uk/help/mobile/extras-and-add-ons/add-ons/get-free-apple-tv-plus