Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65409 Views
  • 120 replies
  • 15 Helpful

iphone 17 pro max deep blue 256gb

Hi,looks like most people are having the same problem 28th of March, I placed an order for an iPhone 17 Pro Max (Deep Blue, 256GB) as I was eligible for an early upgrade. At the time, I was advised that delivery would likely be by Tuesday or Wednesda...

Luke313 by Investigator
  • 506 Views
  • 24 replies
  • 4 Helpful

iPhone 17 pro max

Hello I recently ordered the iPhone 17 pro max in orange , on Friday 3rd I checked your stock and it’s in stock , wondering why I’m still waiting for the phone to be sent to dpd 

ConnorT4 by Investigator
  • 96 Views
  • 7 replies
  • 0 Helpful

Recent upgrade

 Hi, a couple things really. And sorry if I sound stupid or anything rip but this is is starting to frustrate me now. Last week I tried to upgrade my pay monthly mobile contract as I was like a month off of my contract finishing, I’m not gonna lie I ...

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Bwymbs by Visitor
  • 59 Views
  • 1 replies
  • 0 Helpful

Resolved! Dpd delivery

Hey so I’m new to ee, long story short I order a ps5 from them all was good and well the process was running well until dpd had got the item to deliver. Anyways, It was due to be delivered today between 2:45 to 3:45 well 5 hours on and still no parce...

Resolved! iPhone 17 Pro Max delivery date

Why am I still waiting for my order?!  Why do EE not keep people informed?  I ordered on 25th September still no idea of when it will arrive.  If there’s an extended delay then tell your customers!  Keep people informed it’s really not much to ask?  ...

Louee46 by Investigator
  • 11466 Views
  • 113 replies
  • 26 Helpful

Resolved! Contract

I ordered a phone through ee on Wednesday it says there was an issue with the card manufacturer so I re ordered I still have not hadnt my first payment back and no update on the phone in which I bought on Friday afternoon ? It’s now Tuesday with no c...

Lowey033 by Investigator
  • 59 Views
  • 5 replies
  • 3 Helpful

New SIM hasn't turned up

I contacted EE about losing my phone and was told I would be sent out a new Sim Card that'll be here by Tuesday.It's Tuesday now and it's not here, and I have no tracking information for it so.. What do I do?

1TB blue iPhone 17 pro max ordered on 31 March

Hi - Ordered iPhone 17 pro max in blue and 1TB.Was told 7 days.It's 7 days.Any news?Order is not showing when I go to order update / tracking.Have email confirmation of upgrade but now the usual ee radio silence.

jonn123 by Explorer
  • 59 Views
  • 1 replies
  • 0 Helpful

Shocking

Received everything over a week ago was hoping someone would install it as I had a stroke and can't use my right side and it's almost impossible to contact them as they always send me to a setup guide so I give up

Resolved! Ordered new phone, but wasn’t told it was out of stock!

Not impressed with EE, I paid off my old contract to upgrade to new phone and new contract last week, with a request for delivery this Saturday as Good Friday is a bank holiday. Having not received any updates for delivery of my new phone for almost ...