by Kamwell Contributor

Order on the way but no DPD tracking?

Hi I ordered a device to come to a store and have been told I would receive tracking from DPD as it was meant to arrive yesterday.

I heard or received nothing and tracking on the website using my xkn just gives me the usual EE error saying this can't be tracked at the moment... 

Any ideas?

Previously my phone was actually delivered to a store but I didn't receive any tracking or wasn't informed. Could this be the case again?

by Ace Contributor
Ace Contributor

Re: Order on the way but no DPD tracking?

Hi @Kamwell


as the order is going to your local store you wouldn't get any tracking information I would recommend ringing your local store to see if it has arrived 


You can find the number for your local store here

EE Community Support Team

Re: Order on the way but no DPD tracking?

Good Afternoon @Kamwell


The store should notify you when your item is ready to collect. 


Alternatively, you can give our customer service team a call who can check the progress of your order. If your item has been dispatched they will also be able to provide you your DPD tracking number.


Fingers crossed it's not much longer!




Katie 🙂

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