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13-01-2019 10:53 PM
Hi guys,
I've been searching the EE community for a few days now and I haven't found anyone who can help me with this. I recently upgraded my phone on the EE website on Thursday 10th January 2019, I've done this before and the process was really quick and I had my new phone and contract the next day.
However, this time upgrading it has sent my upgrade through a third party seller who I believe is called Voice Mobile. I have spoken to a few advisors at EE about this and they are unable to give me any tracking details because I was not given an XKN number. They can however find my order on their system.
Has anyone had dealings with Voice Mobile? As my contract has started but I have not yet received the new handset, if so, how long did it take for your phone to be delivered?
Any help would be really appreciated.
T.I.A
13-01-2019 10:59 PM
How did you upgrade?
As EE wouldn't send you to a third party.
13-01-2019 11:02 PM
Just checked on Google.
Voice Mobile has a bunch of bad reviews including one where they rung up pretending to be EE themselves.
13-01-2019 11:03 PM
I upgraded through the EE website and the woman I spoke to on the phone at EE confirmed that they sometimes use voice mobile.
13-01-2019 11:05 PM
@sianbutlerx: You have bought from https://sales.voicemobile.co.uk/ not from https://shop.ee.co.uk/upgrade .
13-01-2019 11:08 PM - edited 13-01-2019 11:09 PM
I can assure you @sianbutlerx EE would never use a third party seller.
What number did you dial to speak to this EE rep that said they use them.
13-01-2019 11:10 PM
I went through the official EE website and checked the upgrade eligibility and went through this. Even the new contract is showing on my EE account too.
13-01-2019 11:12 PM
Voice Mobile is not an EE Partner. How do you know the woman on the phone was from EE? Did she phone you?
13-01-2019 11:15 PM
Voice Mobile is a 3rd party reseller. They will supply the hardware but take the airtime plan out with EE. Thus it appears on your MyEE a/c.
13-01-2019 11:16 PM
What number did you dial?
EE wouldn't use any third party seller.
What website did you go to?
EE.co.uk or another one.
If you didn't dial the number to speak to EE dis they ring you. If so what number was it. If it was a private number EE don't use private numbers.