Proof of purchase

Pete_Ck
Visitor

‎14-01-2019 06:22 PM

I am trying to get a proof of purchase for an iphone got from EE 18 months ago. I no longer have the phone on an EE contract but I still have another device with them. 

On webchat the EE rep says that the number linked to that phone is on a business account however I have only ever had a personal account.

How can I get this sorted?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎14-01-2019 07:06 PM

You need to query this by phoning CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
BrendonH
Community Hero
Community Hero
In response to XRaySpeX

‎14-01-2019 07:07 PM

You will need to phone CS on 150 to get a proof of purchase.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Leanne_T
EE Community Support Team
In response to BrendonH

‎15-01-2019 07:52 AM

Hi there @Pete_Ck

 

Thanks for coming to the community.

 

I would like to help you get your proof of purchase that you need.

 

You will have a private message from me on here, so I can get some details.

 

Leanne.

0 Helpful