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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8062 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18186 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35150 Views
  • 49 replies
  • 11 Helpful

My mobile bill is higher than I choosen contract

I ordered a sim on contract basis of monthly 22 £ for 125 gb net. But yesterday I received an email that my bill will be 72 pounds  i.e 50 gbp for deposite for service charges and 22 pounds for monthly package charges. can you please remove these 50 ...

Resolved! My bill

My payment was due on the 19th ,I can’t pay it till the 30th when I get paid,I use my phone for work as a carer in the community,I’m worried I’m guna get cut off and won’t be able to work

Tina2k6 by • Visitor
  • 143 Views
  • 1 replies
  • 0 Helpful

Cancel eSIM

Hi, I recently switched to another provider and I’m wondering how to cancel the eSIM u have through EE. I have talked with EE through phone but they were of no help as they only tried convincing me to stay, which I won’t do. So how do I cancel my eSI...

Matilda6 by • Visitor
  • 166 Views
  • 1 replies
  • 1 Helpful

Unable to access upgrade text offer by any means

Ok,So I've received the marketing messages regarding the new 24Ultra handset, that I can grab it free at £56 with a discount of £14 on that by trading in the handset I currently have.This is a significant saving, and a new device with larger storage ...

Bill

Hello. Why you still charge my roaming if I’m not using and haven’t been abroad?

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