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My mobile bill is higher than I choosen contract

Rukhsar1231
Visitor

‎26-01-2024 12:16 AM

I ordered a sim on contract basis of monthly 22 £ for 125 gb net. But yesterday I received an email that my bill will be 72 pounds  i.e 50 gbp for deposite for service charges and 22 pounds for monthly package charges. 
can you please remove these 50 pound charges from my bill ? 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎26-01-2024 07:06 AM

@Rukhsar1231 : It's probably a refundable security deposit against roaming. If you've no intention of roaming call CS to get it refunded.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)