My mobile bill is higher than I choosen contract

Rukhsar1231
Visitor

‎26-01-2024 12:16 AM

I ordered a sim on contract basis of monthly 22 £ for 125 gb net. But yesterday I received an email that my bill will be 72 pounds  i.e 50 gbp for deposite for service charges and 22 pounds for monthly package charges. 
can you please remove these 50 pound charges from my bill ? 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎26-01-2024 07:06 AM

@Rukhsar1231 : It's probably a refundable security deposit against roaming. If you've no intention of roaming call CS to get it refunded.

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