EE app and website

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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1394 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16581 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 200819 Views
  • 0 replies
  • 10 Helpful

Won't Load EE Shop

Hi,I've been trying to access the EE shop for ages now as my contract with my old provider has ended and I want to switch over to EE. I'm trying to find a new phone and plan to buy but every time I try to open up the shop section it keeps showing a "...

EE app and website not working

We took EE for mobile sims and broadband late November 2023. Accessing the app and website has been a disaster from day 1.  Fed up with contacting EE about it. Seems there are known bugs that have been there since prior to our contact.  Now all we ge...

Barney99 by Investigator
  • 425 Views
  • 20 replies
  • 0 Helpful

Cannot upgrade due to maintenance online

Was just about to order the s24 ultra and boom the app closes due to maintenance. I'm now going to miss my deadline for claiming the free samsung bus and airtag as the deadline to order to be eligible is midnight tonight 27/02/2024. Not sure I'll upg...

R6nick by Investigator
  • 189 Views
  • 1 replies
  • 0 Helpful