EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8986 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 22872 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 485369 Views
  • 0 replies
  • 12 Helpful

EU roaming

What has happened to the account screen on the app where it is possible to gift data and purchase roaming !need to set up roaming for my daughter, fluting out today!please call me backthank you

Resolved! EE app

Does anyone know why the My EE app logs me out automatically? Please can someone help me 

Resolved! Ee

It states I am not the account holder when I am? How do I change this? 

Sherko1 by Visitor
  • 246 Views
  • 1 replies
  • 1 Helpful

Upgrade

I’m trying upgrade my phone trough the appbut ever time I click on the upgrade link nothing is connecting me to the relevant department for me to process a upgrade 

Resolved! Contract phone

My account is linked to my outdated pay as you go account I’d like to update it to my current contract phone account. Don’t know how. Thanks in advance. 

Mrsc82 by Visitor
  • 344 Views
  • 1 replies
  • 1 Helpful

bug

i have been having this issue for days now. when logged into Account and then go to the add multiline discount 20% off link it says login which i already am and when do this just directs straight back to my main Home profile page? i have chatted with...

pgm671 by Contributor
  • 507 Views
  • 9 replies
  • 0 Helpful