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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 611414 Views
  • 0 replies
  • 12 Helpful

Wrong phone number

Hi I bought a pay as you go and logged into myEE app. Even though there was security check with a pin sent to my phone number, the account shows a different phone number that is not mine and is not my plan or balance. How to correct this? 

Radhika9 by • Visitor
  • 579 Views
  • 1 replies
  • 1 Helpful

Help

How do I access my account? I have a whopping amount been taken by DD!

Resolved! New to EE

So just joined EE - paym, with 3 sim deal for the family.  Account holder has set up their account, when the 2nd and 3rd users run setup and try to use app or web login, keeps stating:-no planlink accountwhen you try to link account, states account i...

WDof3 by • Investigator
  • 798 Views
  • 4 replies
  • 1 Helpful

My EE app not working

Hi my EE app having problems, for the past 2 days I have not been able to log on.I get to were you enter the pin and automatically puts the pin in it and does not go any further,I have videod it and sent it to EE on twitter without sorting the proble...

Resolved! New App, doesn’t remember me and really slow

HiiPhone 12 and iOS 16.5Since the latest update, every time I log in the app acts as if I’ve never used it before. It asks me to log in on the EE website, asks me to setup a PIN, asks me if I want to use FaceID next time (I say yes), then get a rotat...

Techhead by • Expert Contributor
  • 1289 Views
  • 6 replies
  • 1 Helpful

Website

How is the website and app still so bad? I've been trying to upgrade online for days and the website is stuck in a continual loop. For the size of the company and revenue income you'd think they'd be able to organise a functioning website. Terrible s...

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