Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi, I've been with EE for a few weeks now and went with the trade in option. I haven't recieved any info on where or when to send my old phone in though. Does anyone know how long it usually takes? I don't want my bill to suddenly jump up because I h...
I have added my mobile broadband sim to MyEE online, but I can't seem to add my phone too. How do you add a second device to MyEE please?
I go into my account, and they write that I'm not the owner. How can I update or restore? Thank you
Does anybody else have the issue ? I am eligible for the standard upgrade for my phone - contract ends now on 15.04.23.However when I click on the upgrade now button to see what deals are online before I go into a shop , it gives me the message on th...
Hi, I’m trying to upgrade via the website but every deal I click on takes me to “sorry, we couldn’t find that page”. I assumed the website was down so waited a week or so, but still no luck.
Whenever I log into my EE account, it only shows me my old account which was closed and doesn’t give me the option to view my current rolling SIM to see usage or amend monthly bolt ons etc.
Not so long ago the ee app just about functioned as expected and was reasonably easy to navigate without issues.March 2023 The app is unstable on iPhone 13. It fails to settle with menus, text and images constantly trying to render themselves, unsucc...
Hi Just taken a sim only onto my account for my daughter but I can't gift any of my data to her despite being told I could. I can get into family usage on the app but there is no button to do anything to send her data!The old app was much easier and...
Trying to upgrade online but the website is never working any ideas ?
Hi for some reason it says I can’t add my number to my account when I log in, yet when I add the number it says number already exists but none of my account info is available? I am die an upgrade and trying to sort it out but not allowing me to do an...
