EE app and website

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Account holder

When I log in it says I am not the account holder and can’t make any changes to my account, I only have 1 account so how am I not the account holder?

Register account

I’m stuck on stage 3 ‘linking accounts’ . I just registered to purchase a laptop or mobile but I’m stuck on stage 3

Register account

I'm stuck on step 3. It always shows ”Add your online accounts. Manage all your EE online accounts in one place.“ I chose ”EE community“ and complete the details, but my account wasn't registered. What should I do?

"Suggest a feature" leads to a dead end

Log into the web version of My EE with a PAYM account.Click on "Get in touch" down the left hand side.In the submenu that unfolds, click on "Suggest a feature".This is what you're greeted with: Nice to know how keen EE is to receive feedback

EE Login Issue

Unable to login to EE account. I keep getting this message. Due to recent activity with your account, we've blocked this attempt to sign in. Please try again later. If this continues to happen please contact usI am having the same issue, and i cannot...