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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 10814 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 24363 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 517855 Views
  • 0 replies
  • 12 Helpful

Essential work on app

When will this essential work finish? Ita not very convenient when you run your account through the app for it to be down for essential work and no way to access information or functions such as data gifting. Especially to not know about in advance 

Lisapigo by Visitor
  • 292 Views
  • 1 replies
  • 0 Helpful

Can't log in to My EE app

I have been an EE customer for many years and never had this issue with the My EE app until recently.When I open the My EE app it prompts me to log on, even though I had already been logged on to my account. I input my details (which I have double ch...

Resolved! Need to ammend address

Hi. I've just ordered a SIM for my new phone and realised my address is not showing in the correct format. How do I amend my address on the system?