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Kurtis4
Investigator
Investigator

‎24-08-2023 10:09 AM

Why does my account keep saying I am not the account holder ? Please let the account holder log in , when I am the account holder , I cannot do anything on my account 

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎24-08-2023 12:09 PM

Hi @Kurtis4 

Welcome to the community.

You just need to head to the 'manage numbers' section of your My EE account, then update yourself as the 'Bill Payer'.

Chris

Kurtis4
Investigator
Investigator
In response to Christopher_G

‎24-08-2023 12:18 PM

Hi Chris , thank you for the reply , I have already tried this , it says I'm the account holder on there and the bill payer etc , says I have all permissions , and then when I go back to the upgrade screen , it say I'm not the account holder and for the account holder to log in . 

0 Helpful
Christopher_G
EE Community Support Team
In response to Kurtis4

‎24-08-2023 12:42 PM

That's really strange, @Kurtis4.

I recommend speaking to our Mobile Care team so we can check how it's set up from our side.

Chris

Kurtis4
Investigator
Investigator
In response to Christopher_G

‎24-08-2023 12:50 PM

Ok I will try contact them again as I had no luck getting through on the phone after waiting for ages and ages 

thank you 

0 Helpful