EE app and website

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Resolved! Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

New contract

Hi. I received a message that my new document is ready to view this morning. I clicked the link and I didn’t show up then I copy and pasted it and still nothing showed up. So how can I view this link

Resolved! Brodband

Really Bad Customer Service no Access to the App

EE Finance Application Issue: Disappointing Experience

I had an extremely disappointing experience with EE and EE Finance.Since last Thursday, I’ve been trying to apply for a PS5 Pro (2TB) priced at £692 with a 24 month 0% interest plan. Every time I submit the application, I see a message saying it’s u...

Unable to access tombola site

Since I’ve gone on a contract sim I can’t get onto my tombola site which is a bingo site if I go on someone else’s data it will let me

Resolved! extra person on account

I have just opened an EE account downloaded the app and waiting for broadband to commence next week.Is there any way to enable my wife, who is absolutely trusted, to have access to the app in her own right, rather than just giving her my security det...

Resolved! Contact a human

WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...

By far the worst website ever designed, awful UX, "oops" errors all the time

Just fire the people who made it and actually make a new one that works, hire competent people and design something that isn't a UI mess It's not like this hasn't been done 1000 times over for 20 years already You make it easy to move away from you w...

App

Got to be the worst technical company in the world. Nothing works, app,connected devices etc and costs me 93 quid for the privilege.Sort yourself out or I'm going to leave for another crap company

Resolved! I have broadband and mobile contracts . i cant access my mobile plan online

Hi,I have mobile and broadband contracts with EE. When i login on my pc i can see my broadband plan, but not my mobile plan. I have tried linking my mobile to see both but it simply does not work. I wish to change to a sim only deal but cant because ...