[NatalieRo]

I have the same issue. I paid for a monthly Roam data package before coming to France. Now in France my phone won't find any networks. I've tried calling EE through my partners phone as he is with EE too but has connected to a network. All we get is automated service point us to various Web pages on how to connect to a network. But it doesn't work for me. Says no connection or my SIM is not right.

 Disappointed as paid for a service with EE that I can't access. Having to rely on WiFi when I can find it.

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.