the system is busy, please try later

[Matt1959]

Every time I try to make a call I get 'the system is busy, please try later'.  I can receive calls and send and receive texts.  Pay as you go & am in credit.

[Chris_B]

@Matt1959  Is this just one number or any numbers?  

[Matt1959]

Hi. I get the problem when I try to call any number. 

[James_B]

Hi @Matt1959,

Thanks for visiting the EE Community.

Can you restart your phone and let me know if the message still appears?

James

[Matt1959]

If I power down the phone and then restart it I still get the problem. 

[James_B]

Hi @Matt1959,

Are you a new EE customer?

Does the Network Status Checker show any problems in your area?

Thanks

James

[Matt1959]

No I am not a new customer. It’s a pay as you go phone owned by my mother in law and she’s had it for some time. She doesn’t have internet access so I’m reporting it for her. 

[Matt1959]

There are no network problems in the area.  My wife is on EE and her phone is fine.  Also the phone with the problem can receive calls and also send/receive texts.

[James_B · Accepted solution]

Thanks for checking @Matt1959

Please get in touch with Customer Care so we can take a quick look at your account. If they are unable to see any problems, they'll transfer you to our Tech Gurus so they can investigate.

James

[Sharon100]

I don’t know why the phone is not letting me make phone call my number is “

xxxxxxxxxxx I can texts & receive calls but won’t let me call out 

[mod edit: Please do not post phone numbers on the public board. Thanks!]