roaming

[ssn2]

hi!! I arrived in Australia yesterday and I have a roaming pass on my phone so I have paid for this all to work but after a couple of hours in australia my phone didn’t have any signal and it just said SOS ???? i checked the community to see why and it said my number could be in hibernation? but I sent a message that would have been on my plan? so I don’t really know what’s going on, can anyone help? 

[XRaySpeX]

@ssn2 : You can't be in hibernation if you have the Roam Abroad Pass. The Pass is only available on contract but hibernation only happens to PAYG.

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.