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i am in the czech republic can dial uk landline not mobiles

MarkEmblam
Investigator
Investigator

I am in CZ can call uk landlines however the ee land line number doesnt work either. I cannot call mobile numbers and i cant use 150 as this is an emergency nr in europe (like 999)

 

Any ideas? I have reset the phone i have roaming data works fine only issue is when you call a mobile i get automated cz message stating the number is either switched off or engaged?

 

Never had problem before and been going back and forth for many years with same sim and phone

 

?????????

7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

Hi @MarkEmblam,

Welcome to the EE Community. 🙂

Hearing a recorded message usually indicates international calling is barred on your account.

Do you have access to another phone you could call Customer Care from?

James

International is not barred I spend half my time in Europe and no such issues.

Regards,

Mark
Katie_B
EE Community Support Team

Hi @MarkEmblam

Are you able to try manually connecting to another local network to see if this issues persists?

Katie

Yes I tried that. Still an issue but believe that Ee were having a problem with any calls to Vodafone which is now resolved

Regards,

Mark
Katie_B
EE Community Support Team

Hi @MarkEmblam

Are the calls you are trying to make to a Vodafone number?

Have you tried restarting your phone since this was resolved?

Katie

Mainly but got through now. Last night I finally got through to the Ee abroad nr
And they had a recorded message stating they couldn't take any calls but there was an issue across the network. Hopefully now resolved.

Thanks
Kind regards,

Mark

Katie_B
EE Community Support Team

Thanks for letting us know @MarkEmblam

Katie 🙂