Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Annoying Texts

Can someone please help. After sending a text i.e. "Lovely to hear you are recovering well". I then get a text, but not from that person, saying "Loved this 'lovely to hear you are recovering well.' Who is sending these texts and how do I stop t...

Christmas opening times

Hi does anyone know when is the upgrade team is available over the Christmas period? Are they open tomorrow or the 27th? X TIA

Phone calls barred for international numbers

How can you actually speak to a customer adviser?! Trying to understand why my calls are blocked when dialling to an abroad number. Spent 30 minutes on the phone the other week added roaming, calls to international numbers, removing spend cap but s...

Resolved! do I have to pay roaming charges if going to Spain

Hi, If my mobile contract renewed in December 2021 do I have to pay roaming charges if going to Spain

Unable to send text messages on Samsung phone

Hi , I am unable to send text messages on my Samsung phone, A52S 5G , I have just upgraded the text system when prompted to do so . I can send a message to another mobile; but not to a premium number ,to enter a competition. This has never been a pro...

Re: Is it reasonable to ask for compensation?

I am unable to send text messages so wanted to complin but the complaint process asks for my account number which I cannot find anywhere.

International Calls

Hi! I am currently abroad and need to make a call back to the UK. It says „This connection is barred for the requested destination“. Does anyone know how to resolve this?

Resolved! Can’t call mum on O2?

Hope you can help, since yesterday, I can’t call my elderly mum on O2 (goes straight to voicemail) or text her (she doesn’t get them?) Mum cand a call p/text me , other sister on O2 and brother on Vodafone can get through, just not me? (At first, we ...

No service, no personal hotspot, can’t make calls even in wifi

I upgraded my phone to the iPhone 15 yesterday, I still have no service, no access to my 5G and even with WiFi calling enabled I can’t call EE for support. Had this happened to anyone else? Can anyone provide any advice?

Calls on other devices ending?

Hi,Recieved this earlier via text:Hi,We wanted to let you know that, from 09 December, you'll no longer be able to use your EE shared number service on MacBooks and iPads.Watch functionality, along with the Apple-provided iCloud number-sharing functi...