Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Linzi_H by EE Community Support Team
  • 2379 Views
  • 0 replies
  • 3 Helpful

Resolved! Not receiving Microsoft verification text code

Hi,I have tried numerous times over the last few days to get a verification code from Microsoft so that I can sign in to my email account. I’ve previously received this without any issue as recently as November and I haven’t changed my telephone numb...

RCS stopped working

Anyone else who’s RCS is not working? I have a IPhone 13 that is updated to IOS 18.2.1. I used to be able to text with my friend in France who is an android user using RCS, but now it has suddenly stopped. They are able to text me using RCS, but I ca...

Safah by Visitor
  • 505 Views
  • 2 replies
  • 2 Helpful

Resolved! BT customer transferred to EE

Hello I recently transferred my mobile phones from BT to EE. I was assured that all of my benefits would be ported over to EE. l arrived in Spain to and have been hit with a request for roaming charges. My BT account was set up before 2021 and all of...

ps62 by Investigator
  • 2238 Views
  • 14 replies
  • 2 Helpful

Resolved! Roaming in Australia

I have a pay monthly contract and want to know how to get roaming for Australia and how to turn it off when I return to UK.

Mike_P1 by Explorer
  • 15914 Views
  • 11 replies
  • 4 Helpful

Resolved! lost phone

hi ee team few days ago i lost my phone but today i find my phone but my phone is blocked please can your unblock my phone ill pay all bills and insurancePlease solve my problem asap.Thankyou

Resolved! Possible Scam

I got a text from the number 150 that goes “sorry we were unable to complete your request please try again later…” even though I didn’t log in to any of the EE services or try to do or request anything. I got this text a couple of times now across th...

Haa3 by Visitor
  • 524 Views
  • 1 replies
  • 4 Helpful

Overloaded with spend cap messages today

From midnight last night I have received 160+ spend cap messages, one every 5 minutes. What has changed overnight EE??I am long term out of the country and have a zero spend cap by choice but today something has changed as I would usually get a spend...

tjbryant by Investigator
  • 551 Views
  • 3 replies
  • 2 Helpful

Resolved! WiFi calling stopped working, possibly after upgrade to iOS18

I have been relying on WiFi calling for years, as reception at home is very bad. Approximately after I updated my phone to iPhone 16 pro max with iOS18 the WiFi calling stopped working. It activates for a short while intermittently and then goes down...

ylexus by Investigator
  • 4588 Views
  • 13 replies
  • 4 Helpful