Mobile Services

Hacked and phone reported stolen

My ex hacked my phone service and reported my phone stolen.. now I'm unable to get service on my S24+ because imei is bad.. what do I do? I've tried calling my old provider and my info been removed 

SMS problem

When I need to schedule a service at the Portuguese consulate in London. There is a platform that we have access to, to authenticate access the consulate sends us the Digital Mobile Key security code. However, I am not receiving this code on my cell ...

Cant use 4G or send text messages despite saying I am connected to EE

Hi  I have the same problem - how did you get your problem solved? 

My phone is not receiving messages from Portugal Gov

Hello, I can't receive authentication codes from Portugal Gov, and seems like other phone services are okay, any help regarding this?

Saved Voicemail – Access Method

When I Save a Voicemail how can they be retrieved. Simply put  is there a keypad option to listen to saved voicemails  (ie an area dedicated solely for saved voicemail) or is the save option merely a flag to keep it avaible for 7 days  – which seems ...

SIM CARD ISSUES

My EE sim isn't working in Nigeria, it's just displaying 'Emergency calls only'. 

Cannot delete an EE Voicemail

Did you ever get this sorted, I’m having the same issue

I'm having the same problem after porting on a sim only contract.Moved from 3 to ee. Received message saying porting complete, but it looks like I'm unable to receive verification sms messages or messages from companies regarding deliveries. I can ho...

Call forwarding

I have forwarded my calls to a Local number,  I am now abroad and want to change that number.  Please explain how I can do this through My EE website.  Thank you.

I cant make outgoing calls