Mobile Services

5g

5g is not working in Spain 

Sim activation

Hey, I got a Sim card at the Heathrow airport on my way to Germany. The guy at the kiosk installed it into my phone and told me I'm ready to go.I went on to Germany without testing it and just trusting the guy. Now that I'm in Germany the phone doesn...

I cant make calls to anybody always goes to voicemail afrer 1 ring there is no

There is no bars on my phone signal bars i mean can't call anybody especially friends 

Contacting EE from overseas without it costing a small fortune

Hi all. Im trying to contact EE from Australia. I set up roaming before I came away and since I landed I've not been able to get any roaming. All I can find on the 'help' section is to call a UK number, which will no doubt cost a small fortune from t...

Travel to Mexico

Is there an add on package for 4 weeks for when I am in Central America and Mexico.

Issues with Wi-Fi calling on phone

Despite Wi-Fi being fine, Wi-Fi calling appears to be an issue on this particular phone. It is enabled but wonder if an issue EE side. Not sure what to do. 

Recieving calls from other networks

Hi, I'm unable to receive calls or retrieve my voice mail.

DO MINUTES REALLY MEAN MINUTES?

Im new to EE and gotta say it's confusing as .... My phone tells me I have made 108.30 mins of calls, I paid for 500 minutes but I have zero credit.  I have a hunch that somewhere in the small print it'll explain minutes are not actually 60 seconds i...

Re: Calls are not being connected to this number ?

Hello, I started getting this today. If anyone tried to call my EE mobile number it says not connected to network.I called EE and spend a while going through settings.The end result was go and see a EE shop all looks fine this end.So no answer really...

Im in Cyprus with no network