Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Charges while abroad

I’m on a monthly pay as you go sim only with EE, my text and calls are unlimited in the Uk, data has a monthly limit. Is this also included when I’m away in Europe or does it cost extra to call/text/use data. Thanks.

Resolved! Can I temporarily redirect my EE number to another cell phone?

Hi, I'm currently on a £5 pack and will be spending sometime overseas (out of the EU). I wanted to redirect the incoming toward my local SIM card, would it be possible? If yes, how to do that and does the service come for free? Many thanks

No phone signal in the US

I've been unable to connect to any signal in Florida for the past 5 days, and I cannot sit on extended calls with CS to solve this... (since I have no signal!) I have tried:-Restarting multiple times-Manually connecting to networks (there are none)-R...

Resolved! Re: Will I get charged if I receive international calls?

HelloXRaySpeX, I just want to clarify. I`m in Canada with the Roam Pass enabled will I be charged for receiving calls from the UK? And will I be charged for calling a toll free UK number from Canada? Thank you!

Voi app verification code

On doing some research this is definitely an EE issue NOT a voi issue, I also regret moving to EE because a few verification message won't work and for apps, however THEY WORK IN OTHER NETWORKS. I think it's quite obviously something that can easily ...

Resolved! Will I be charged for sending pictures or emojis on iPhone?

My plan is 40GB data, unlimited texts and calls.will I be charged for sending pictures or emojis over iMessage or are these included in the texts plan?

Resolved! Re: I can't send texts from abroad

Please help; I have the same problem; I pay as you Go.

call add package to use abroad

Hi.... does a call add package to use abroad include voice mail messages left please? Thanks in advance

Roaming Partner in Germany

I travel alot for work spending considerable time in Germany. In the past my phone would connect easily to the Telekom (T-Mobile) network and it really is the best for coverage. I'm now getting an error message that reads "your sim does not allow con...

Roaming - Germany Telekom.de

There are a number of posts on here complaining that Telekom.de hasn’t been working for quite some time in Germany. o2-de is the default preferred partner offering a 4G service. However unless you are in a major city the service isn’t good. Vodafone....